TERMS AND CONDITIONS
1/ GENERAL AGREEMENT
This document states the terms and conditions of using this site. By using this site and submitting to an order , you are agreeing to the terms and conditions listed below.
MPMB DISTRIBUTION reserve the right to amend this site and the terms and conditions at any time. By registering and placing an order with MPMB DISTRIBUTION, you give us permission to add your contact details to our database so we can send you through correspondence that relates to ordering, invoicing, shipping, product reviews and ratings.
2/ PRICING AND TAXATION
All pricing is stated in Australian dollars (AUD$) and is GST inclusive. MPMB DISTRIBUTION website prices are subject to change without notice. The current price of each product is shown on the website at the time the order is placed.
3/ RETAIL AND TRADE SITES
MPMB DISTRIBUTION sells to both the public and hair professionals. Some products are exclusively Trade Only as stated by the Manufacturer. If you are qualified, or in training, within the Hair Industry, you will need to register with the Trade Site before purchasing these products.
4/ ORDER CANCELLATIONS
If you wish to cancel your order, we will be happy to accommodate only if the order has not been shipped. If payment has already been made, we will gladly refund the amount charged by the method in which it was originally paid.
MPMB DISTRIBUTION reserves the right to refuse order cancellation, or a cancellation fee will be charged equal to the actual cost of shipping to and from the original order destination, in the event that the order has already been dispatched, and only if we are able to request the return of the package from the courier company.
MPMB DISTRIBUTION Products reserves the right to refuse order cancellation, or a cancellation fee will be charged equal to the actual cost of shipping to and from the original order destination, in the event that the order has already been dispatched, and only if we are able to request the return of the package from the courier company.
Payment can be made by Credit Card and Bank transfer. Credit Card options include Visa and MasterCard. All payments made by Credit Card will have a pre-authorisation check to ensure sufficient funds are accessible and to confirm legitimacy of payment method. These funds will be frozen and the full amount charged will be taken out once the order has been dispatched.
All Credit Card Payments will state MPMB DISTRIBUTION as the receiver of monies taken from this site on your Bank Statement. Direct Deposit Details will be provided when chosen for payment method in the Checkout Process. They will also be present on the Order Confirmation that will be sent via email. Please use the Order Number as the Reference when making payment. Shipment of goods will not be made until full payment has been received.
All shipments are made with Express Couriers or Postage Services. Freight charges are stated within the Shipping Page and may change without notice. Orders will be dispatched within 2 business days. If there is a problem with your order and we cannot fill it within this time frame, MPMB DISTRIBUTION will contact you using the contact details that were provided in the ordering process. Please ensure that all details provided are up to date and current. All delivery times stated on this site are estimated times only, and may vary.
Once the order has been released, you are responsible to check the order and inform MPMB DISTRIBUTION of any damages or faults within 2 working days. Orders will be delivered to the Shipping Address that is stated in the Order Process. Please check if this information is correct.
7/ WARRANTIES AND REPAIRS
All warranties are supplied by the manufacturer and not that of MPMB DISTRIBUTION. These warranties are offered by the manufacturer, who specify the warranty periods and may vary for each product. MPMB DISTRIBUTION has no control over manufacturer warranty and repair periods and cannot advise what they will be. Therefore MPMB DISTRIBUTION has no control as to the time frame. In saying that, MPMB DISTRIBUTION will do all that it can to ensure that it is handled as quickly as possible, updating you through the process. If the faulty item cannot be repaired, a replacement or refund will be offered. MPMB DISTRIBUTION cannot be held accountable when the faulty item is sent directly, or communications are made, from you to the manufacturer in need of repair or a replacement.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.
Please retain your original receipt as proof of purchase. All returns must be in original condition, unopened and unused (unless faulty). Returns must be made within 14 days of delivery, except when an item is faulty and covered by a warranty period.
It is the customer’s responsibility to retrieve any items that MPMB deem to be in unacceptable condition (unless faulty) or outside of the mentioned time frame. MPMB DISTRIBUTION will not pay to return items in unacceptable condition. MPMB DISTRIBUTION takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post.
Promotional codes cannot be returned or exchanged and cannot be applied to exchanges. Once MPMB DISTRIBUTION receives your returned item and deems it to be in an acceptable condition (unless faulty), we will happily refund or exchange it.
if you access this site, via an application through mobile phone or tablet ( an iphone application, for example). all terms and conditions stated on this page will apply. This application is currently free or charge, however your carrier’s rates and fees will still apply.
9/ SUBMISSION OF CONTENT
Any personal information that you provide in any content submitted when using our website interactive services like blogs, ratings/reviews and your products recommendations may be displayed on mpmbdistribution.com, so please consider this before submitting any such content. Please don’t submit any information that you don’t want the whole world to know!
10/ TYPOGRAPHICAL ERRORS
MPMB DISTRIBUTION reserves the right to refuse or cancel any orders where a product is listed at an incorrect price or with incorrect information due to a typographical error. This can occur even when an order has been confirmed and payment made. In the event that payment has already been made, MPMB DISTRIBUTION will immediately credit the amounts charged.
All products are to be used in accordance with the product manufacturer’s guidelines. No responsibility will be accepted for misuse or incorrect selection of products.
12/ TRADEMARKS & COPYRIGHTS
This site is owned and controlled by MPMB DISTRIBUTION. All operations and content have been Trademarked and copyrighted. All text, site design, logos, images etc are the exclusive property of MPMB DISTRIBUTION and cannot be reproduced, modified, copied, uploaded etc for any purposes, unless specified in writing, signed by MPMB DISTRIBUTION. Any unlawful use of material from this site may breach any copyright, trademark or other related laws and may result in criminal charges.
This Agreement shall be governed, construed, and enforced in accordance with the laws of the State of New South Wales without regard to its conflict of laws rules.
13/ COUPON EXCLUSIONS
MPMB DISTRIBUTION can, at its sole discretion, adjust exclusions at any time. For a list of current exclusions refer to the promotions terms and conditions, the product detail page or contact us on firstname.lastname@example.org.
14/ SHIPPING & DELIVERY
Please Note that we do ship to International clients.
Depending on which part of the country you are located, delivery times may vary. Public holidays in the state of New South Wales will affect the dispatch and maybe the delivery of your parcel. So allow an extra day or two when ordering products around public holidays including ones in your home state.
Delivery fees can change at any times.
Freight calculated according to the package’s dimensions and weight.